Innova ITFIP Magazine

HUMAN TALENT MANAGEMENT PRACTICES IN THE HOTEL COMPANIES OF SINCELEJO, SUCRE IN THE HOTEL COMPANIES OF SINCELEJO, SUCRE

Diana Esther Álvarez Contreras

DOI: https://doi.org/10.54198/innova09.02

Keywords: strategies, hotels, practices

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Abstract

The practices correspond to actions that organizations use to develop their processes in the management of human talent. For organizations, practices correspond to key strategic factors, which allow a positive relationship between the company and its workers, and achieve organizational objectives, especially in those companies where the demand for services is very demanding and deserves suitable human capital to meet your service needs. For all of the above, the study of the Human Talent Management Practices in the Hotel Companies of Sincelejo, Sucre was carried out. The main objective was to describe GTH practices in companies in the hotel sector in the city of Sincelejo (Sucre). For this, the theoretical contributions of Montoya, Rivera and Vela (2014) were taken; Chiavenato (2009); Street, Ties and Granados (2018); Méndez (2017), among others. With a mixed approach and non-experimental transversal descriptive design, a questionnaire-type survey and semi-structured interview were carried out in 25 hotels in the city. The Questionnaire consists of 38 statements, addressed to managers, administrators or staff in charge of hotels. As the most relevant results, it was found that the hotel companies of the city of Sincelejo the processes of Integration, Development, Retention and Monitoring of Human Talent, these processes are evidenced in minimal actions in some hotels, since they are assumed by staff in a empirical and intuitive. It is concluded that the hotel company does not have efforts directed towards a GTH that makes a competitive culture viable, it thinks very local and the organizational potential of the tourist hubs is not addressed.

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